Supervisor-related errors can block bulk updates, Group changes, or inactivation in the Admin Portal. Choosing the correct resolution path prevents repeated failures, broken hierarchy relationships, and unintended loss of Supervisor capability.
Use this guide when updates fail due to Supervisor rules.
Answer
Identify the error message returned in the Admin Portal and follow the corresponding resolution path below. Each error has a specific cause and corrective action.
Steps
Review the error message returned in the update results.
Locate the error in the table below.
Follow the recommended next step.
Supervisor-Related Errors: What to Do Next
Use the table below to identify the error you’re seeing and the correct next action.
Error Message | When You See It | What It Means | 🛠️What to Do |
| Inactivating a user or bulk inactivating users | One or more selected users are still classified as Supervisors | |
| Reassigning supervisors or removing users from a Group (Site) | The Supervisor does not share at least one Group (Site) with the user |
How to Use This
Inactivation failing? → Remove Supervisor status
Reassignment or Group move failing? → Reassign to a Supervisor with a shared Group
That’s it — no extra steps here. Follow the linked article for the full procedure.
Additional Details
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal