Resolve Supervisor-Related Update Errors (Business Administrator)

Primary Role: Business Administrator (BA)
Learning Focus: Apply
Where: Admin Portal

🎯 Why This Matters

Supervisor-related errors can block bulk updates, group changes, and inactivation.

Knowing which follow-up action to take prevents:

Use this guidance when:

A bulk update, bulk inactivation, or group change fails
You see an error message about a supervisor when making changes in Admin Portal User Management
You are changing Supervisor or Group relationships

Use the table below to identify the error you’re seeing and the correct next action.

Error Message	When You See It	What It Means	🛠️What to Do
`one_or_more_users_are_supervisors`	Inactivating a user or bulk inactivating users	One or more selected users are still classified as Supervisors	Remove Supervisor Status (Business Administrator)
`A supervisor must be from the same group as the user`	Reassigning supervisors or removing users from a Group (Site)	The Supervisor does not share at least one Group (Site) with the user	Reassign a User to a New Supervisor (Business Administrator)

Inactivation failing? → Remove Supervisor status
Reassignment or Group move failing? → Reassign to a Supervisor with a shared Group

That’s it — no extra steps here. Follow the linked article for the full procedure.

Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal