Quick Solutions (Try these first) Most payment issues can be resolved by one of these three actions:
Check your account: Ensure you have enough funds and that the card is not expired.
Re-add your card: Go to your card settings on Anyday and add the card again. This refreshes the technical connection to our system.
Contact your bank: If the above doesn't work, your bank is likely blocking the transaction for security or limited reasons.
Detailed list of reasons:
1. Insufficient funds The most common reason is simply that there are not enough funds available on the card to cover the amount.
What to do: Check your bank account balance.
2. Connection to the card is lost / Card inactive Sometimes there is no issue with the card itself, but our system has lost the secure "connection" (token) to it. This can happen if the card hasn't been used on our platform for a long time.
What to do: Simply add your card again in the payment settings. You do not need to delete the old card first; adding it again will automatically refresh the connection.
3. Generic decline from the bank. Sometimes the bank rejects a transaction without providing a specific reason code to us.
What to do: Since we cannot see the reason, you must contact your bank directly. Ask them why they are declining the specific transaction from Anyday.
4. The card has expired If your card has passed its expiry date, the bank will automatically reject any payment attempts.
What to do: You need to add your new card to your Anyday account.
5. Spending limits or regional restrictions Your bank may have set a limit on how much you can spend per day/month, or where the card can be used (e.g., online shopping restrictions).
What to do: Contact your bank or check your online banking settings to view and adjust your limits.
6. Suspected fraud (Bank security) Banks have automated security systems. If they see a transaction that looks unusual, they might block the card temporarily to protect you.
What to do: Contact your bank to confirm that the transaction is legitimate. They can usually lift the block immediately.
7. Too many failed attempts For security reasons, we have a safety rule in our system. If there have been more than 50 failed payment attempts within the last 30 days, the account will be temporarily blocked from making further attempts.
What to do: If you suspect this is the case, please contact Anyday support for assistance.