Yes, you can send resend any auto-email to your customers. For example, there may be a few instances where a customer may not have received emails in regards to their booking, or are unable to find them in their inbox.
This may be that the emails have gone to their spam folders if they have certain filter's turned on, or they've used a little used email address to book, or they simply entered a typo to their email when booking.
You can help to fix this by resending the booking, reminder or post-event emails that a customer may be missing.
How to resend auto-emails using the Customers Tab:
Go to the Baluu Dashboard and select the 'People' tab, then select 'Customers'.
2. A new page will open with all the customer details. Scroll to the customer who you would like to resend an auto-email to and select on the 'View' button.
3. A customer profile page with their details will appear. Please scroll to the event and then select the 3 dot menu on the upper right side. A new selection menu will appear, select 'Resend Auto-Emails'
4. A new window will open here you can select from the drop-down menu which auto e-mail you would like to resend. Once selected please select the 'Submit' button'.
5. A confirmation window will appear confirming that the Auto-Email has been sent to the customer.
How to resend auto-emails using the Timetable tab.
Go to the Baluu Dashboard and select the 'Timetable' tab.
2. A new window will open with all events Timetable. On the Timetable, you'll need to find the session they are booked onto, open this and click on the 3 dot menu on the top upper right and select 'Resend Auto-Emails'.
3. 4. A new window will open here you can select from the drop-down menu which auto e-mail you would like to resend. Once selected please select the 'Submit' button'.
4. A confirmation window will appear confirming that the Auto-Email has been sent to the customer.
You can easily keep track of all email communications with your customers. To do so, follow the guide in the article here.