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My search returns no results

Written by Ronny Christensen

Problem

The search returns no results even though you expect to find templates.

Possible cause

The search only matches against the template title. If you are searching for something other than the title, or the spelling is incorrect, no results will be returned.

Solution

  1. Double-check the spelling in the search field.

  2. Try a shorter or more general search term.

  3. Click the Clear button to reset the filter and see all templates.

If the problem persists, contact support and include details about:

  • The search term you used.

  • Which centre you have selected.

  • When the issue occurred.

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