This guide will cover:
New users
New users can access Breathe via a link in the Welcome email. The account admin/ HR users are responsible for sending this out.
The Welcome email will contain a temporary password that will need to be entered in the login screen.
Welcome email doesn't contain a temporary password?
If the welcome email does not contain a temporary password, please get in touch and we will reset this for you.
Setting a password
The next screen you should see is where you set your password to log in. When you click save you should have successfully logged in. Please note that the password requirements are:
8 characters minimum
At least 1 upper case letter
At least 1 lower case letter
At least 1 number.
Existing users
forgotten your password? It's okay. We've been there too. Here's how to fix it and get back into the system.
Step 1: Requesting a password reset 🔓
This can be done from the login page. To save you some time you can use this link, Reset your password, which will take you right to the password reset screen 🎉
Step 2: Password reset email 📨
This email should come right away and will contain a temporary password which will look something like this: dogButtonHouse2
⭐TOP TIP⭐ Pay special attention to upper and lower case characters.
The temporary password has not been copied and pasted correctly
Look out for spaces before and after the password. You will need to get rid of these.
Correctly copy and pasted password:
Step 3: Setting a password
The next screen you should see is where you set your password to log in. When you click save you should have successfully logged in. Please note that the password requirements are:
8 characters minimum
At least 1 upper case letter
At least 1 lower case letter
At least 1 number.
FAQ's
When I log in it says 'invalid username/password'
This will be because...
The temporary password used is not being added correctly. Try typing it!
A more recent password has been requested and you are using an old one.
I'm stuck in a 'login loop' or it says 'Something went wrong'
You can still log in to the login portal with an old email address that you have previously used so please get this checked by a member of your HR team.
You are not listed as a current employee. Please get this checked by a member of your HR team.
Although you have received the password reset, you're not going to be able to log in to your account if you're not a current employee or your email isn't the one on your profile.
I didn't receive the email, what can I do? If you're unable to receive your password reset email or access your Breathe account, follow these steps to troubleshoot and resolve the issue efficiently.
I didn't receive the email, what can I do? To ensure the registered email and process are correctly in place, the following steps can help resolve verification and email issues.
When a password reset is sent it will need to be sent to the email address that is stored in your Breathe profile summary page. This is your unique login ID.
1. Common Troubleshooting Steps
Check Spam or Junk Folders: Ensure the reset email hasn’t ended up in your spam or junk folder.
Add the Sender to Your Contact List: Add
info@breathehr.comto your email contacts or safe sender list to prevent these emails from being flagged by your email security systems.
If you enter a different email address or the email address stored in your Personal tab in your profile into the login page and request a password reset email the email will not be sent.
Please ask a colleague to check the email address stored in your profile summary page and enter this into the login page and request a password reset email.
If you are still not receiving the password reset it will most likely be an issue with how your email client receives emails from Breathe...
3. When Multiple Password Resets Fail
If you still cannot access your account even after following the steps above and resetting your password multiple times:
Contact your HR team. They can assist you in resetting your account or verifying profile details.
If the HR team encounters issues, they can escalate the matter for further technical support.
Please speak to your IT Team and ask them to check the following..
Email notifications are enabled within your account. These are found under Configure > Settings > Email Notifications > Enable
Your email is showing as verified. If not, simply send them a verification email via Reports > Unverified Emails > Send Verification Email
The email address is spelt correctly
Junk/ Spam/ Clutter folders
That info@breathehr.com is white-listed in the email inbox
That eu-west-1.amazonses.com is not blacklisted (this is because for extra security we host our data on Amazon Web Services)
That the firewall / spam filter is not bouncing back the emails to Breathe. Get in touch with your IT team as they can rectify this for you
The personal rules in the employee's mailbox filters are not set to filter out unwanted mail
Ensure that old unused accounts aren't listed wrongly semi actively in verifying mail/server filters.