If your profile is inactive, it means you’re temporarily not visible to parents and won’t receive new booking requests.
Reasons your profile may be inactive:
1. Incomplete onboarding
This may include:
Any stage of your onboarding process, before you've become approved on Bubble
Bubble holding an in-date or valid ID or RTW share code for you
Adding new references (any sitters who joined Bubble before 2019 and don't have any recommendations on their profile had their profiles turned off temporarily)
Your profile can go through a sitter quality review or spot check, even after your onboarding has already been completed. You may be asked to re-upload a section of your profile, such as your ID, profile photo, or Right to Work share code.
What to do: Open the app and check outstanding tasks in the onboarding section. Complete all required steps according to our guidelines and your profile will become active once approved.
2. Your profile photo doesn’t meet guidelines
Your photo helps parents feel confident booking you. If it doesn’t meet our safety or quality guidelines, your profile may be paused.
Your photo must:
Clearly show your face and match your ID provided
Be a recent, high-quality image
Not include children
Not include filters, sunglasses, logos or borders
Not contain contact details or watermarks
What to do: Upload a new photo that meets these guidelines. Our team will review it as quickly as possible.
3. Unresponsiveness
We expect sitters to respond to the Bubble team and to parents.
Your profile may be made inactive if:
Multiple messages go unanswered or there’s a consistent pattern of ghosting
The Bubble team cannot reach you
What to do: Reach out to Bubble support for more information, and get back to the support team as soon as you can, if they are trying to reach you. If you have new contact details, please update them in the app and let the team know.
4. Cancellations or reliability concerns
Frequent, or last-minute cancellations and reliability issues will lead to your profile being temporarily or permanently deactivated. You can read our cancellation policy for sitters here.
What to do: If you believe this was a mistake or you can provide evidence of extenuating circumstances, please reach out to support.
5. Safety or community guideline concerns
In rare cases, profiles may be made inactive due to safety, safeguarding or concerns relating to our community standards.
If this applies to you, our team may contact you directly.
You can read our safeguarding policy here.
What does “inactive” mean?
When your profile is inactive:
You won’t appear in search results
You won’t receive new booking requests
You may have limited messaging access
Existing confirmed bookings are unaffected and you can attend as normal (unless you've been informed otherwise)
You may have had your access revoked permanently, even through a new account.
Still need help?
If you believe your profile has been made inactive by mistake or you're unsure what to do next, please contact our support team via the app or at support@bubbleapp.com and we’ll be happy to help.
New to Bubble and want to start babysitting? You can download the app for FREE here.