Curators are central to the success of every Buenro group booking. When you initiate a booking as a Curator, you take on an important role that involves organising the stay, managing your group, and ensuring a smooth experience from start to finish.
1. Booking & Coordination
You’re responsible for:
Choosing the property and dates
Reviewing the property rules and payment terms
Starting the group and managing how many rooms are claimed
Ensuring the group reaches full capacity before the 7-day deadline
No one is charged until the group is confirmed — but once confirmed, the booking is locked in.
2. Communication with Your Group
As the organiser, you should:
Keep the group updated via in-app chat
Help everyone understand their roles — especially Inviters and +1s
Confirm when everyone’s spot is secured and payment is complete
Share key details like check-in times and house rules
Good communication avoids confusion and last-minute issues.
3. Managing Payments
As the Curator:
You authorise Buenro to place holds and process final charges when the group is full
You may be financially responsible if someone drops out or doesn’t pay — especially in Full Home bookings
You should encourage timely payments so the group isn’t disqualified
You can view payment status in your Booking Dashboard
4. Enforcing House Rules
During the stay:
Ensure everyone follows the house rules (e.g. quiet hours, no smoking)
Don’t allow unregistered guests or surprise gatherings
Step in early if issues arise among guests
As the official organiser, you're expected to maintain group accountability.
5. Handling Issues
If problems come up (e.g. damages, no-shows):
Report the issue to Buenro via the Help tab
Communicate fairly and clearly with everyone involved
Keep a record in case refunds or claims are needed
Support will work with you to resolve it.
6. Being Available
You don’t need to be online 24/7, but you should:
Check group chat regularly for updates or questions
Be reachable during the stay for coordination or issues
Step in if there’s a behaviour or safety concern
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Curating gives you control over the trip — and Buenro gives you the tools to manage it confidently.