Buenro is built on trust, respect, and shared experiences. To ensure a great time for everyone, we ask all guests to follow a few key expectations during their stay. These help keep the experience smooth, safe, and enjoyable.
1. Follow House Rules
Each property comes with its own set of house rules. These may include:
No smoking
Quiet hours
No parties or unregistered guests
Rules about shared spaces or equipment
Check the property listing and your group’s dashboard for specific rules before and during your stay.
2. Respect Other Guests
Be mindful of shared bathrooms, kitchens, and common areas
Don’t take over spaces not assigned to you
Communicate if something goes wrong — whether it’s noise, damage, or confusion about boundaries
Buenro is a shared platform, so kindness goes a long way.
3. Keep the Property Safe and Clean
Lock doors and windows when you leave
Don’t tamper with safety devices (e.g. smoke alarms, fire extinguishers)
Leave the space as you found it — or better
4. Report Issues Promptly
If something breaks, goes missing, or feels unsafe:
Contact your Curator first (they coordinate with the Property Manager)
Use the Help tab in the app to report serious issues
Prompt reporting helps us protect your group and future guests.
5. Respect Check-In and Check-Out Times
These are set by the Property Manager and must be followed. Arriving too early or leaving late can disrupt cleaning schedules or incoming guests.
6. Comply with Buenro’s Terms and Rules
During your stay, you must also:
Avoid off-platform transactions
Follow the Buenro Rules and Terms of Use
Be a responsible +1 or Inviter (if applicable)
Related Articles
Not sure if something’s allowed? Tap Help in the app or check with your group’s Curator.