The Buenro Rules are the core expectations for all users on the platform. They help protect the community, ensure fairness, and keep group stays safe and enjoyable. These rules apply from account creation to booking, staying, and interacting on the platform.
1. Be Honest and Transparent
Use accurate personal and booking info
Don’t impersonate others or create fake profiles
Only join groups if you genuinely plan to attend
2. Respect Others
Be respectful — online and in person
No harassment, discrimination, or abusive behaviour
Follow quiet hours and respect shared spaces
3. Use the Platform Responsibly
Book and pay through Buenro only — never off-platform
Don’t try to bypass fees or booking policies
Don’t organise unrelated commercial activities through the app
4. Be a Good Guest
Follow check-in/out times
Respect the host’s house rules (listed in the property description)
Report any damage or safety concerns
5. Keep It Safe
Don’t bring unregistered guests
Make sure everyone in your group knows the rules
Report safety issues using the Help tab in the app
6. Platform Misuse May Lead to Action
Violations may result in:
Warnings or temporary restrictions
Removal from groups or bookings
Account suspension or permanent ban
Consequences depend on the severity and impact of the behaviour.
7. Curators Have Extra Responsibilities
Ensure your group is informed and compliant
Handle disputes and coordinate check-in/out
You’re the main point of contact for the group and property manager
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Questions about rules or enforcement? Contact Support through the Help tab in the app.