If you’ve reported an issue on Buenro — whether it’s harmful behavior, safety concerns, or a booking problem — you’re not alone. We take every report seriously, and there’s a clear process for how it’s handled.
1. Who Handles Reports?
Your report is reviewed by Buenro’s Support team. These are trained team members (not bots) who:
Assess the nature and severity of the issue
Protect your privacy
Coordinate next steps based on internal protocols
2. What Happens First?
After you report:
You’ll get a confirmation that it was received
The issue is logged and routed to the right team
A case manager may follow up for more detail (via email or in-app message)
3. Types of Action We Might Take
Depending on the situation:
Content removal (e.g. profile, chat, post)
Warnings or suspensions for the reported user
Permanent bans for severe or repeated violations
Refunds or credits if related to a booking issue
Escalation to emergency services (in serious safety cases)
We act in line with our Terms of Use, Privacy Policy, and community safety standards.
4. Will I Be Informed of the Outcome?
We’ll keep you informed where possible:
You may get a follow-up confirming that action was taken
In some cases, we can’t share specifics due to privacy laws
Rest assured — all reports are tracked and influence future platform decisions.
5. What If I Don’t Hear Back?
If you haven’t received an update within 3 business days:
Check your email spam/junk folder
Make sure your app notifications are enabled
Reach out again via the Help tab or reply to your case email
6. Will the Reported Person Know I Reported Them?
No. Your identity is kept confidential, unless you’ve chosen to disclose it or legal authorities require it.
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If you’ve raised an issue and need further support, use the Help tab or contact us at support@buenro.com.