SOP: Class Schedule Access Management for Memberships
Objective
To establish a standardized procedure for sharing class schedules with members while controlling access to specific classes based on their membership level. This ensures that members can view the entire schedule but can only reserve classes they are eligible for, thereby enhancing user experience and operational efficiency.
Key Steps
Identify Membership Types:
Determine the different membership types available (e.g., six-month unlimited, monthly, etc.).
Document the specific classes each membership type should have access to.
Assign Memberships:
Access the membership management system.
Assign the appropriate membership to the member (e.g., six-month unlimited).
Set Class Access Permissions:
Navigate to the track access settings for the assigned membership.
Review the classes available under the membership.
For classes that should not be accessible (e.g., open gym for six-month unlimited), set the permission to “No class reservations.”
Save the membership template after making changes.
Verify Class Schedule Access:
Go to the class schedule interface.
Check the specific classes (e.g., open gym) to confirm that the member cannot reserve a spot.
Ensure that the system reflects the correct permissions as per the membership assigned.
Communicate Changes to Members:
Inform members of their class access and any limitations based on their membership type.
Provide a brief overview of how to navigate the class schedule.
Cautionary Notes
Always double-check the permissions after saving changes to ensure accuracy.
Be aware of any updates or changes to membership types and class offerings, and adjust permissions accordingly.
Ensure that members are aware of any restrictions to avoid confusion or frustration.
Tips for Efficiency
Create a checklist for each membership type detailing which classes are accessible and which are restricted. This can streamline the assignment process.
Regularly review and update membership permissions to reflect any changes in class offerings or membership structures.
Utilize automated notifications to remind members of their class access and any upcoming changes to the schedule.
Encourage team members to document any issues or feedback from members regarding class access to continuously improve the process.