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How do I filter to see who's being emailed invoices vs paying with payment method on file?

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Written by Support Team
Updated over 2 weeks ago

How to Identify Who Is Paying via Card on File vs. Who Is Emailed Invoices

To determine whether a customer is being automatically charged via a saved payment method or receiving emailed invoices to pay manually, follow these steps:

  1. Log into Stripe and navigate to the Subscriptions section.

  2. In the Billing column, note the labels:

    • Auto – the customer is being automatically charged using a payment method on file.

    • Send – the customer is being sent invoices via email to pay manually or so you can mark paid outside of Stripe.

  3. Click More Filters.

  4. Select Collection Method.

  5. Choose either:

    • Charged automatically – shows customers billed to a payment method on file.

    • Send invoice – shows customers who are emailed invoices.

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