Your gym's memberships are always changing — new sign-ups, pauses, discounts, price updates — and keeping track of it all can feel like a full-time job. That's exactly what the Membership Manager is for. It gives you one clear view of every membership in your gym, so you can check on a member's status or make changes across your whole roster in just a few clicks.
You'll find it in the left-hand menu under Admins > Tracks & Memberships > Membership Manager.
What you'll see:
When you open the Membership Manager, you'll see a table with every recurring membership in your gym, along with the details that matter most:
Member / Email — who they are and how to reach them
Membership — which plan they're on (like Unlimited, 3x Per Week, etc)
Status — whether they're Active, Paused, Scheduled to start, No Payment Method, Scheduled, or Trialing
Billing — whether they're on Auto billing (card charged automatically) or emailed invoice
Recurrence — how often they're billed, like every 4 weeks
Price / Discount — what they're paying, and whether a discount is applied
Holds — flags any membership on hold, along with the date it's scheduled to come off hold
Next Invoice / End Date / Started — key dates for billing and membership history
📝 Note: There's also a Punchcards tab at the top if you want to view punchcard memberships separately from recurring ones.
Finding what you need:
Use the search bar to look up a member by name, email, or membership type. Need something more specific? The Status, Billing, Holds, and Discount dropdown filters let you narrow the list down — for example, pulling up everyone who's currently paused, or everyone with a discount applied. You can also sort the data using arrows in the column headers.
Want to see different information in the table? Click Columns to choose which fields show up, or Filters for more advanced sorting. Need this data outside of Chalk It Pro? Click Export to download it.
Making changes to individual members:
Click the eye in the left column to view and edit the membership - change a price or discount, switch from emailed invoice to autopay, view and email invoices, etc.
Making changes in bulk:
This is where the Membership Manager really saves you time: instead of updating memberships one by one, select multiple members using the checkboxes, then apply a change to all of them at once from the top right:
Bulk Price — roll out a price increase (or decrease) across a group of memberships in one go
Bulk Coupon — apply or update a discount for multiple members at the same time
Bulk Tax — adjust tax settings for a group of memberships together
This is especially handy when you're rolling out an annual rate increase, running a promotion, or updating pricing for a specific membership tier — no need to click into each member's account individually.
That's the Membership Manager! It's your at-a-glance home base for everything membership-related, so you always know who's active, who's paused, who's paying what, and where changes need to be made.