If the address field on a lead or job stops showing suggestions when you type, the most common cause is an expired Google Maps token. Here's what that means and how to fix it.
Why addresses stop populating
Chariot uses Google Maps for address autocomplete. Google Maps requires a session token to return results, and that token can expire during a long session or after leaving a tab open for a while. When it expires, the address field will appear to work but return no suggestions.
The fix: refresh the page
A simple page refresh is almost always all it takes:
Press Cmd + R (Mac) or F5 / Ctrl + R (Windows) to refresh the page
Reopen the lead or job
Try the address field again — suggestions should populate normally
If the address field is still blank after refreshing, try closing the tab completely and reopening Chariot in a new one.
Apartment or unit number not saving
After selecting an address from autocomplete, look for a secondary address field for the unit, apartment, or suite number. Don't include the unit in the main address line — enter it in the dedicated secondary field so it saves correctly and appears on estimates and the BoL.
Non-US addresses
Chariot supports non-US addresses. If you're entering a Canadian or other international address and it isn't being recognized, try entering it manually. See International (Non-US) Address Support for details.
Still not working after a refresh?
Contact support via the chat bubble or at support@chariotmove.com with the job number and a description of what you're seeing. We can investigate from the backend.