If a customer has asked to opt out of automated messages, or you need to stop texts and emails from going out on a specific job, you can turn them off directly from the job in Chariot.
How to Disable Automated Messages
Open the job in Chariot.
Navigate to the Intake tab.
Click the Message Settings button.
Toggle off Send Automated emails and texts for this job.
Once toggled off, no further automated messages will be sent for that job. This does not affect manual messages you send directly through Chariot.
Can I Send a Mass Text to All My Customers?
Mass texting is not a feature currently available in Chariot. Messages can only be sent on a per-job or per-lead basis. If bulk outreach is something you need, we'd recommend using a dedicated marketing platform for that.
Need to Re-Enable Messages?
You can re-enable automated messages at any time by following the same steps and toggling the settings back on.