How Do I Change the Verified Address on My Account?
If you would like to change the verified address on your Chexy account, you must contact support to request a manual update.
This requires:
Re-verifying your account
Resubmitting valid ID documentation
Address changes cannot be made directly from your dashboard.
Important
Your verified address is used for compliance purposes only.
It does not:
Affect how payments are processed
Change how funds are delivered
Impact your payee
Updating your verified address is not required for payment processing.
What If I Moved and Need to Update My Rental Address?
If you’ve moved or are preparing to move:
You must:
Pause your existing recurring payment
Set up a new recurring payment with your updated address
Activate the new payment at least 4 business days before your due date
Recurring payments cannot have their associated address edited once created.
You may also need to update other lease-related details when setting up the new payment.
If you need assistance re-verifying your account or setting up a new payment, contact support and we’ll guide you through the process.