Skip to main content
Get Answers - Supervisors Manage Issues

Supervisors can write notes on time cards with issues to tell you the information you need.

CustomerCareTeam avatar
Written by CustomerCareTeam
Updated over a month ago

We can almost hear your phones ringing now as there is a panic trying to do payroll - but you have time cards that need to be fixed. Admins are asking supervisors why an employee forgot to clock out and what was the time.

Is this your story? PRO can stop all the back and forth, trying to get the answers.

Manage Issues on the Mobile App

Now supervisors can tell you the information you need right from the mobile app. They simply click the Issue Filters on the Team Jobs home page and follow the steps.

Select the time card with the issue.

Clearly see the issues on the time card. Choose to Get Started.

Supervisors can add a Note and give the issues a thumbs down (unexcused) or thumbs up (excused.)

When finished they simply Submit the information.

Your Answers are right in the Timecard.

Admins can see what the supervisors wrote. They can add their own Notes and override the thumbs down (unexcused) or thumbs up (excused).

Supervisors should do this every day. We hope this saves you both time!

Find more articles in our Help Center. And go ahead and bookmark the site! πŸ‘

Did this answer your question?