The save button on the time card is most likely grayed out due to one of two situations.

Time cards in Closed Pay periods can't be edited. Don't close a pay period until you have submitted hours for payroll.

You can lock a pay period while working on your payroll export. This prevents other Admins from making changes. But you can unlock it when you need to make edits.

Occasionally, an employee needs to clock in but doesn't see their job on the app. You still want them to clock in to start their time card. In this case, they can clock into an "Unknown" job. We still get a GPS track so you can see where they are when clocking in.

But you can't close the pay payroll period until you edit the Unknown job to a real one.

Want to know more about closing a payroll period? Click here. 👍

Check out our Help Center for answers to other common questions. 😊