Managing your casual list is key to keeping your bookings efficient and your school organised. If a casual is no longer available, not a good fit, or hasn’t responded to any recent requests, ClassCover gives you two easy options: remove or suspend.
Both actions will prevent the casual from receiving future bookings, but they serve different purposes depending on whether you want to keep a record or remove them entirely. Below, we’ll walk you through when and how to use each option.
Before You Take Action: What’s the Difference?
Before deciding whether to remove or suspend a casual, it’s important to understand how each option affects their connection to your school:
Remove from List:
This fully detaches the casual from your school’s list. They’ll no longer receive booking requests, but you can re-add them at any time – or they can request to join your list again in the future.
Suspend (Black Star):
This hides the casual from all booking views and prevents them from being re-added by other school staff. They also cannot request to join your list while suspended. However, you can undo the suspension at any time if you want to reinstate them.
💡 Tip: If a casual is only temporarily unavailable (e.g. on leave or long-term block), you can use a Grey Star to hide them from bookings temporarily without fully removing or suspending them.
Option 1: Remove a Casual from Your List
Removing a casual detaches their profile from your school entirely. They will:
No longer appear in your My List
Not receive any future booking requests from your school
Need to be re-added manually if you want to contact them again in future
To remove a casual via either your desktop or the app:
Go to Manage > My List
Find the casual you'd like to remove
Click on the checkbox next to their profile photo
Click on Remove Teacher
❌ This action won’t notify the casual and they won’t be able to re-add themselves without your approval.
✅ You can still find and re-add them later via “Find New” if needed.
Option 2: Suspend a Casual Using Black Stars
Suspending a casual stops them from appearing in bookings while keeping their profile on your school’s list for internal records.
There are two ways to suspend a casual and prevent them from being booked at your school:
Apply a Black Star
Go to Manage > My List
Find the casual you wish to suspend
Click the star icon at the bottom of the teacher’s photo
Select Black Star
This black star status will:
Remove them from booking request lists
Exclude them from the pre-confirmed bookings page
Block other staff at your school from re-adding them
Keep the profile visible to your admin team for future reference
Use the Checkbox Menu
Go to Manage > My List
Tick the checkbox next to the teacher’s profile photo
Click on Hide or Suspend
⚠️ Note: Suspending casuals can only be done via the desktop version of ClassCover. This option isn’t available in the mobile app.
To find out more about the different star ratings for casuals, check out this article.
Need Help?
If you have any questions or need further assistance, feel free to contact our support team via Chat in the app or email us at support@classcover.com.au – we're always here to help!