As the ClassCover platform advances, our goal remains unchanged: to foster a smooth, adaptable, and hassle-free journey for both our teachers and schools.

One feature that has received strong requests—and equally robust debates—is the ability for teachers to cancel bookings with schools directly through our app. We understand that not giving teachers the ability to cancel in the app, coupled with some schools not listing an out-of-office emergency contact number can cause anxiety for teachers, making it difficult to cancel bookings on short notice.

At the same time, we understand schools may be feeling apprehensive at the sort of impact the ability to cancel bookings in-app may have—like a surge in last-minute cancellations leaving the school in the lurch.

To address these needs for both teachers and schools, we are excited to announce the launch of our new feature: Opt-in Teacher Booking Cancellations.

The first thing to note is that this feature is optional and set by schools. Schools not wanting their list of casuals to be able to cancel bookings in the app can choose to keep things the way they are, however, they will be required to enter an out-of-hours emergency contact number to ensure teachers have a reliable point of contact if they do need to cancel a booking.

Once enabled by the school, teachers can check which schools have activated this option by visiting the Schools > My Schools page.

*Cancellations enabled – indicates that the school permits you to cancel the booking from your side.

Canceling a Booking from Your Calendar (Web Version)

1. Log into your ClassCover profile and navigate to “My Calendar”.

2. Find the booking you want to cancel and select “Cancel Booking.”

3. A popup will prompt you to enter a reason for the cancellation. After doing so, click “Confirm.”

4. A notification will appear confirming the successful cancellation of your booking.

*Upon successful cancellation, the school will receive an email notification.

If the school has not enabled in-app cancellation, you will instead be provided with the school's designated emergency contact number and email address.

Canceling a Booking from Your Calendar (App Version)

1. Open the ClassCover app and tap on “Calendar” at the bottom of the screen.

2. Find the booking you intend to cancel and select “View More.”

3. A popup displaying the booking details will appear. Tap on “Cancel Booking.”

4. You will then be asked to provide a reason for the cancellation. After inputting your reason, tap on “Cancel Booking.”

5. A confirmation message will be displayed once the booking is successfully canceled.

*An email notification of the cancellation will be sent to the school.

If the school has not enabled in-app cancellation, you will instead be provided with the school's designated emergency contact number and email address.