Advice and answers from the Clay Team

Search results for:logging in

Help logging in

What to do if you are have problems logging in or need to reset your password… Please try tapping 'Log off' in the top right corner and then attempt to log in again as normal… using the same email address you registered with, as we’ve found that some users accidentally try logging

How to change the date of my Direct Debit in the app

Step by step video and instructions on how to change your Direct Debit date in the app… Step 3: Review Interest Calculation… Open the Kravings App and log in to your account

I don't recognise something on my credit file

There are three main Credit Reference Agencies in the UK… Monday to Friday, 8 am to 6 pm) Online Dispute an Item: You can start an online dispute by logging… To initiate a dispute, log in to your Experian account and navigate to the dispute section

How to change the account details for my Direct Debit in the app

How to let us know in the app that you have changed bank account for your Direct Debit… Open the Kravings App and log in to your account… Confirm that the account is in your name, registered to your address, and accepts Direct Debits

Kravings Repayment Process Explained

What Happens If You Miss a Payment: If your payment is missed, we’ll send you an email and in-app notification… You can view your balance anytime by logging into your Kravings account

Kravings Loan explained in the app

Create a video and images of the loan in the app

What is a Notice of Sum in Arrears (NOSIA)?

in other words, when it's in arrears… Here’s what you’ll typically see in a NOSIA: Amount in Arrears: This is the total amount overdue… A Notice of Sum in Arrears (NOSIA) is a letter we send you when your account has fallen behind on payments

What is a Subsequent Notice of Sums in Arrears (SNOSIA)?

A Subsequent Notice of Sums in Arrears (SNOSIA) is a follow-up notice that we send to keep you informed… After the initial Notice of Sums in Arrears (NOSIA), which you received when you first missed two consecutive… payments, a SNOSIA is sent every six months as long as your account remains in arrears

How can I repay my loan early?

How to repay your loan in full before the term ends… If you're outside of the 14 day cooling off period, you can still repay your loan early, in full, at… You can then make a one-off payment using the account details provided in the app

How to request a settlement figure

We’ve made it easy for you to get this information in just a few steps… Here’s how: Log in to your account via the app… Open the chat function in the app