Go to More > Store Settings > Store > Billing to manage your CleanCloud subscription and see what CleanCloud has charged your store.
This page is for your CleanCloud bill. To bill your own customers, see How to create and manage invoices.
Subscription
The Subscription section shows your current plan, its monthly price, and the date it renews. CleanCloud subscriptions are billed on the 1st of each month.
Manage subscription: Upgrade your plan or add extra services. See below.
Add a payment card: Add the card your subscription is charged to. After you add one, the section shows the last four digits of the card instead.
How to upgrade your plan or add services
Select Manage subscription.
Select plan: Choose a plan and select Continue. Your current plan is marked Current plan.
Extra services: Toggle on any services you want to add, then select Continue.
Review your changes: Check the services, the total, and the Due today amount.
Select Update subscription.
Upgrades and new services are charged right away, pro-rated. Anything you remove stays active until your next renewal date.
Prices on the review screen include VAT where it applies.
Note: Downgrades and freezing your subscription aren’t available on this page. Email am@cleancloud.com and your account manager will handle it.
Extra services
Extra services can include:
Conveyor setup, for MetalProgetti or QuickSort conveyors
Custom SMS number
CleanCloud Pay terminals
CleanCloud Voice
Available services and prices depend on your plan, service, and region.
Invoices
Each CleanCloud invoice shows the Invoice Date, Amount, Status (Paid or Unpaid), and Payment Date. The section shows No invoices yet until you’ve been billed.
Select the eye icon on a row to view the invoice. Invoices can only be viewed here, not downloaded. The list shows 10 invoices per page.
Payments
Payments are other purchases you make in CleanCloud, such as SMS credits, WhatsApp credits, and Uber credits. Each one shows the Purchase Date, Amount, Type, and Description. Uber credits show as Journey Credit in the Type column. The list shows 10 purchases per page.
Common questions
When am I billed?
When am I billed?
CleanCloud subscriptions are billed on the 1st of each month.
How do I upgrade my plan?
How do I upgrade my plan?
Select Manage subscription and follow the steps above.
How do I downgrade or freeze my subscription?
How do I downgrade or freeze my subscription?
Email am@cleancloud.com. You can’t do this on the Billing page.
How do I add or change my payment card?
How do I add or change my payment card?
Select Add a payment card in the Subscription section.
Can I download an invoice?
Can I download an invoice?
No. You can only view invoices, by selecting the eye icon.
Where do I see my SMS, WhatsApp, or Uber credit purchases?
Where do I see my SMS, WhatsApp, or Uber credit purchases?
In the Payments section.
Why is the page empty?
Why is the page empty?
You haven’t been billed yet, for example during your free trial. If you have more than one store, billing is only shown on the parent store. Sign in to your main store to see your invoices and payments.
I have more than one store. Where do I see billing?
I have more than one store. Where do I see billing?
Billing is shown on your parent store. Sign in to your main store to see your plan, invoices, and payments.