Google is sunsetting Fitbit as a standalone app and migrating users into the new Google Health app. If you have clients with Fitbit devices, this transition can cause sync interruptions in CoachRx - particularly for steps, sleep, and lifestyle goal tracking.
What's happening
Google began the industry-wide migration from the Fitbit app to Google Health in 2026. CoachRx pulls wearable data through Terra, which connects to Fitbit's data API. When a client moves from the Fitbit app to Google Health, the underlying authorization can break and the data flow can pause until they re-connect.
Common symptoms coaches and clients are reporting
Steps suddenly stop syncing to CoachRx
Sleep data is no longer being applied to client lifestyle goals
Lifestyle Rx items (steps, sleep, weight) appear to "freeze" at the last known value
Client says their device is recording the data, but it never reaches their coach dashboard
How to troubleshoot with your client
Confirm the client has updated to the latest version of the Fitbit or Google Health app on their phone.
Have the client open the CoachRx mobile app and navigate to Profile - Integrations.
Disconnect Fitbit from CoachRx.
Re-connect Fitbit (or Google Health, if Google has migrated their account). The client will be prompted to re-authorize data sharing.
Wait 24 hours, then confirm steps and sleep are flowing again. Historical data should re-populate on the next sync cycle.
Manual workaround for missing data
If a client has data gaps during the migration window, they can enter the values directly in the CoachRx mobile app. From the Dashboard, tap the lifestyle metric (Steps, Sleep, Weight, etc.) and enter the value. Coaches can also adjust historical data from the client profile if needed.
Re-adding step and sleep goals
If a client's lifestyle goals appear to have reset during the migration, the coach can re-assign them from the client's Lifestyle Planning view. This is a known side effect of disconnecting and re-connecting the wearable.
ℹ️
Status: The CoachRx engineering team is in active conversation with Terra (our wearable data provider) to confirm whether they will handle the Fitbit-to-Google-Health redirect automatically. This article will be updated as soon as we have a confirmed answer.
When to contact CoachRx Support
If the disconnect and re-connect steps above do not restore the data flow within 48 hours, email coachrxsupport@opexfit.com with the client's name, device model, and the date the sync stopped. The support team will work with Terra to investigate.
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