Client Compliance
Compliance shows how much of what you prescribed a client actually completed. It is one of the fastest reads on whether a client is engaged, and a falling compliance rate is often the earliest sign a client is drifting. This article covers how compliance is calculated and how to use it.
What compliance measures
Compliance compares completed sessions against prescribed sessions over a period, expressed as a percentage. A client assigned five sessions who completes four is at 80 percent for that week. It reflects engagement and follow-through, not how hard or how well the work was done.
Where to find it
On the client's profile, to see that individual's recent compliance.
On the Dashboard, where clients who are slipping surface for review.
How to use compliance
Catch drift early. A client whose compliance drops two weeks running is telling you something before they go quiet entirely.
Separate the problem. Low compliance can mean the program does not fit the client's life, not that the client is unmotivated. Use it as a prompt for a conversation, not a verdict.
Read it in context. A planned travel week or deload will lower compliance without meaning anything is wrong.