Thank you for choosing CoachRx! To upgrade/downgrade or make any subscription updates to your account, update method of payment on file and see additional pricing tiers, please visit your account settings in CoachRx and head to the Plan & Billing section.

Q: When I update my subscription will that take place at the time of renewal whether monthly or annually?
A: All subscription changes are applied effective immediately upon processing the subscription upgrade/downgrade.

Q: Does CoachRx automatically adjust client tiers according to the number of active clients?

A: All CoachRx accounts will automatically upgrade to the following pricing tier as your client list grows. However, CoachRx does not automatically downgrade accounts. The CoachRx organization/account holder will need to manually downgrade by visiting the Plan & Billing section.

Q: If I upgrade or downgrade mid a subscription what happens with the amount paid?

A: Whenever you update your subscription the amount of time you have unused will apply automatically as a credit. To understand how much of a credit you remaining, please contact us directly at coachrxsupport@opexfit.com.

Q:How are account credits dispensed for CoachRx subscriptions?

A: Credits are automatically applied to all future subscription charges.