In some cases your balance can go below zero, for example when a card payment is finalised for a slightly higher amount than first authorised, or when a refund you received is later reversed by the merchant. When this happens, the amount shows as a negative balance in your account.
What should I do if my balance is negative?
We recommend adding funds to your account as soon as possible to bring your balance back to zero or above.
What happens if my balance stays negative for more than 30 days?
If your balance is still negative after 30 days, we'll bring it back to zero. You'll see a transaction called "Debt incurred" in your account for the amount that was negative. This isn't a gift or a loan. It simply records the amount you still owe so your displayed balance isn't negative.
What is a "Debt repayment" transaction?
The next time you add funds to your account, we'll automatically deduct the amount recorded as "Debt incurred". This appears in your transaction history as "Debt repayment". The rest of the funds you add will be available to use as normal.
Example: Your balance was -€15 for over 30 days, so you'll see "Debt incurred: +€15" and your balance will show €0. You then add €100. You'll see "Debt repayment: -€15", and your available balance will be €85.
Can I avoid the "Debt repayment" deduction?
No. The deduction covers money already owed on your account. To settle it sooner, simply add funds at any time.