This article offers troubleshooting guidance for when Bola charts or navigates in an unexpected way.
Table of contents:
Section | Link |
|
1 |
| |
2 |
| |
3 |
| |
4 |
|
What these issues may look like:
After saying a command, Bola charts in an unexpected or incorrect way
After saying "jump to tooth number #", Bola jumps to the incorrect tooth or position
Troubleshooting steps
This section outlines a few troubleshooting steps you can try to identify the root cause and resolve issues with navigation.
1. Check your Bola desktop app version
Before proceeding with other troubleshooting steps, make sure you are on the latest version of the Bola desktop app which can be seen at the bottom center of the desktop app (on the first page)
If you are not on the latest version, there could be a bug or issue on your version of the app.
1. Missing/Skipped Teeth not defined
Important Note:
Bola currently only supports Missing Teeth Detection in Dentrix Desktop. Skipped teeth such as implants, pontics, unerupted teeth, etc. need to be marked missing manually in the Bola app to match Dentrix.
Another workaround involves charting implants, pontics, and unerupted teeth as zeroes in the perio chart.
The most common cause of issues while charting relates to missing and skipped teeth. Bola relies on a combination of information provided within the EHR and by the user to chart information correctly in the perio chart. Issues with navigation will look like Bola is...
Jumping to the wrong tooth
Adding bleeding on the wrong tooth or wrong position
Causing pocket depths and gingival margins to be added to the incorrect teeth
As shown below in the "mark missing teeth" section, teeth #s 1, 16, 17 and 32 (the molars) have been marked as missing (due to wisdom teeth removal).
You should make sure these match the missing and skipped teeth in your practice management software
Bola does have the capability to identify missing teeth marked automatically with the letter "M" (shown below) but Bola cannot identify skipped teeth (implants, pontics, unerupted teeth, etc.) at this time
Below is an example of what an implant looks like on the perio chart
Workaround:
In order to account for skipped teeth, you will need to manually mark them as "missing" in the Bola app in order for navigation to work as expected.
Alternatively, you can also chart these skipped teeth with zeroes.
3. Reduce background noise
You may have a noisy background and your microphone is picking up too much background noise.
Try charting at the end of the day when it is quieter. If Bola works without issue, you may need to invest in a noise cancelling microphone.
4. Make sure the Perio Panel is closed in Dentrix
This panel found under View/Perio Panel in Dentrix may intermittently block key presses and/or interfere with voice commands.
Try closing the panel and trying to chart measurements again.