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How do I cancel or modify my order?
How do I cancel or modify my order?
Henning Aschmutat avatar
Written by Henning Aschmutat
Updated over 2 years ago
  • If you want to modify your order:

Once it is confirmed, we cannot modify it. What you can do is cancel your order and order once again, we will refund the amount you spent on the previous order, don't worry! 😁

  • You can easily cancel your order:

You need to log in to your customer account and go to the My Orders section. There, you can cancel your order on the right of the corresponding order!


Note that this option is only available before the shipping process is initiated. Once the shipment is scheduled, it is no longer possible to cancel an order.

  • We can also delay your order:

If you are facing issues and are unsure whether to be present on the day of the delivery, you can ask us to pause your order by contacting our customer service team about it.

They will pause your order until you are able to receive it.

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