I want to change my order, is it possible?
I want to change my delivery or billing address. What do I do?
I prefer my order to be delivered to a business address, is it possible?
Can I delay the shipment of my order?
How do I make a return/exchange and how much are the related shipping costs?
What are the conditions of exchange or refund?
How much are the return shipping costs?
I did not receive the right item or my order is missing an item. What to do?
I made a mistake in the choice of my pickup point. Can I change it?
How do I cancel or modify my order?
My product arrived damaged. What do I do?
The shipment time I was promised has been exceeded. Is this normal?
I need an invoice. How can I get one?
Do I still have to pay multiple shipping charges when purchasing multiple products?
The artist whose record I pre-ordered has canceled their campaign. Can I get a refund?
I haven't received my order yet. How can I locate it?
I missed my parcel at the pickup point. What do I do?