Whether a refund applies to your situation depends on the circumstances of your case. Please contact ecbo cloak support with your reservation ID and we will review it.
As a general guide:
Situations that are typically eligible for a refund:
You cancelled before your check-in date
The store was closed or unable to accept your luggage when you arrived
A technical error resulted in a duplicate or incorrect charge
Situations that are generally not eligible for a refund:
Same-day cancellations — charges apply from your check-in date regardless of whether luggage was deposited
Charges for additional days due to luggage not being collected on time
Personal reasons for not using a reservation that was not cancelled in advance
If you're unsure whether your situation qualifies, please contact support — we're happy to look into it. See also: How long until my refund is reflected?