First of all, make sure the Instructor has login permission. You can see if they do on the Instructors page (My Company > Users > Instructors).

Underneath "Login" will be a green person/checkmark icon. This means the Instructor has login access. If the Instructor does not have login access, there won't be any icon underneath "Login."

If you wish to grant the Instructor login access, click on the blue pencil icon beside the Instructor's name. Scroll down to "Role & Assignments" and click on the checkbox beside "Add a Login" and Save.

If the Instructor has login access, an Instructor may get this error message if they are not logging into the correct URL.

Ensure the Instructor is logging into the Enrollsy Instructor App on a browser at app.enrollsy.com/teacher or app.enrollsy.com/instructor. Or they are choosing "Instructor Login" on the Enrollsy app.

Make sure they are using the correct email address. To verify this, go to the Instructors page. Here you can double-check the email address. If it needs to be edited, click on the pencil icon beside the Instructor's name.

Many times they did receive a password reset email, but they didn't click on it soon enough (password reset emails expire in 2 hours for security reasons), or they didn't see it or bother searching their inbox/junk/spam folders.

If neither of the steps above works, whitelist enrollsy.com by following these instructions.

If you still need help, use the resources on this page to troubleshoot or contact Enrollsy through chat.