A common reason to reset the MFA (multifactor authentication) is if an Admin user or Instructor gets a new phone or changes their email address. Another Admin User will have to do this for an Admin, or if you only have one Admin, contact Enrollsy, and we can reset your MFA.
How to Reset MFA
To reset an Admin user or an Instructor's multifactor authentication (MFA), follow these steps:
Step 1 - User Page
Go to the Admins Tab or Instructors Tab.
Step 2 - Edit User Information
From this page, edit the Admin or Instructor you want to reset in the drawer on the right.
Step 3 - Reset Authentication
Click "Authentication," then click the reset multifactor authentication refresh icon.
Log In to Enrollsy Again
If you are an Admin, log in to Enrollsy again following the steps in this article: How to Log In as an Admin User.
If you are an Instructor, log in to Enrollsy again following the steps in this article: How to Log in to the Instructor Portal.
Troubleshooting Auth0 Guardian App
If you chose the "Auth0 Guardian" app as your multifactor notification and did not save the passphrase/recovery code, see this article under "Recovering Codes" for assistance in resetting the app.