What is MFA (Multifactor Authentication)?
Multi-factor authentication (MFA) is a security process that requires users to provide two or more pieces of evidence (factors) to verify their identity when logging into an account or system. These factors typically come from different categories:
Something you know – like a password or PIN.
Something you have – like a phone, security token, or smart card.
Something you are – like a fingerprint, facial recognition, or voice pattern.
For example, when you sign in to an account with your password (something you know) and then enter a code sent to your phone (something you have), that’s multi-factor authentication. The main purpose of MFA is to make it much harder for unauthorized users to access your account, even if they’ve stolen your password.
Enrollsy uses the following MFAs when logging in as an Admin User or Instructor:
Auth0 Guardian app (preferred method)
Google Authenticator (or similar authenticator app)
SMS (text message)
How to Reset MFA
A common reason to reset the MFA (multifactor authentication) is if an Admin user or Instructor gets a new phone or changes their email address. Another Admin User will have to do this for an Admin, or if you only have one Admin, contact Enrollsy, and we can reset your MFA. To reset an Admin user or an Instructor's multifactor authentication (MFA), follow these steps:
Step 1 - User Page
Go to the Admins Tab or Instructors Tab.
Step 2 - Edit User Information
From this page, edit the Admin or Instructor you want to reset in the drawer on the right.
Step 3 - Reset Authentication
Click "Authentication," then click the reset multifactor authentication refresh icon.
Log In to Enrollsy Again
If you are an Admin, log in to Enrollsy again following the steps in this article: How to Log In as an Admin User.
If you are an Instructor, log in to Enrollsy again following the steps in this article: How to Log in to the Instructor Portal.
Troubleshooting Auth0 Guardian App
If you chose the "Auth0 Guardian" app as your multifactor notification and did not save the passphrase/recovery code, see this article under "Recovering Codes" for assistance in resetting the app.
MFA Refresh
When loggin in, you will have a choice to select a box to "Remember me for 30 Days." If your security login (MFA) setting isn’t set to “remember me for 30 days,” or if it’s been more than 30 days since you last selected that option, you’ll be asked to verify your login again. This can happen when you’re still using the Enrollsy app and the system needs to refresh your login in the background.
You won’t be logged out or asked to sign in again — you’ll just be prompted to complete MFA again. This process is designed to keep your account secure while still making your login experience as smooth as possible.