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Key Differences in a Customer Enrollment vs. an Admin Enrollment
Key Differences in a Customer Enrollment vs. an Admin Enrollment

The difference between a Customer-created Enrollment and an Admin-created Enrollment

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

The Enrollment process looks mostly the same. Some similarities include:

  • Existing Accounts automatically load if the same email address is used.

  • Customers and Admin can choose the Program(s) or Class(es) for Enrollees.

However, Admin Users' view of the Enroll Form in Enrollsy differs from that of Customer/Primary Account Holders. Admins have a "backend" view, while Customers have a "frontend" view of the software. The following are some elements that Admins can see that Account Holders can't (and vice versa).

Key Differences:

Required Fields

Admins are not required to fill out all required fields. For example, regardless of which fields are required for a Primary Account Holder, Admins can skip most fields except the default required ones (Primary Account Holder's first name, email address, and Enrollee's first and last name). Customers must fill out every required field to get through the Enroll Form.

Enrollment Conditional on Age

The setting that restricts enrollment in a particular Program based on age is overridden by Admins when testing the Enrollment Form.

enrollment age condition overridden by admin in Enrollsy

Unpublished Enrollment Periods

Admins can view unpublished Enrollment Periods in the list of Programs:

unpublished enrollment periods in Enrollsy

Full Programs

Admins can also view full Programs. They will be marked by a red "Full" beside the name. Customers will not see full programs at all.

full programs in Enrollsy

Required Pricing Options

If any payment is required, the Customer must pay before finishing enrollment. Admins can skip over the payment section, even if it's required. Admins can check/uncheck the required fees (see below). These are automatically checked for the Customer (cannot be changed).

uncheck boxes to override tuition on Admin-created enrollment in Enrollsy

Payment Info

Admins can skip the Payment Info section (as long as they keep all boxes UNCHECKED under Pricing Options).

If you are still in TEST mode, you can go through the Payment Info with a test credit card/ACH account. If you are NOT in test mode, keep the boxes unchecked, and this section will be skipped.

NOTE: If you have Payment Plans, you need to UNCHECK all boxes in the payment plan section to zero to bypass the payment part!

uncheck boxes to bypass payment when testing enroll form in Enrollsy

Coupon Codes

Coupon Codes will NOT work when Admins enroll because they are not submitting payment at enrollment (and are changing any charges to zero).

Forced Auto-Pay

If you have the "Force Auto-Pay" setting under Payment Settings on the My Company page, Customers will see a message on the Payment Information pay:

forced auto-pay in Enrollsy

That message does not show up for Admins in the Enroll Form.

Enrollment Email

New enrollment email notifications are NOT automatically sent to Admins or customers when Admins manually enroll someone. The Admin User must check the boxes to send email confirmations and any E-signature Documents.

how to send email confirmations and documents on admin-created enrollment in Enrollsy

Customers see a message similar to this on the enrollment confirmation page:

enrollment confirmation email in Enrollsy


A generic, unknown password will be created for the Customer that they will have to reset if an Admin does their enrollment. If a Customer enrolls themselves, they will create a password.

To learn how to enroll someone as an Admin, click the support article.

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