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Troubleshooting Check In/Out

Steps to troubleshoot an Enrollee not showing up to be checked in

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

If you have an Enrollee who is not showing up on the Instructor portal to be checked in, it may mean that the Enrollee was not checked out. To see if this is the case, follow these steps:

  1. In the Admin portal, go to the Classes page

  2. Click on the Enrollee's timeline under the Class they are enrolled in

  3. If there are any check-ins that DO NOT have a check-out, for EACH listed, click on the edit pencil and then click "Create Check Out Activity"

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