If you changed the date of your event and existing tickets were not updated automatically, don't worry, it's expected behavior. Existing customers who have already bought tickets and received a PDF file will still have the old version of the ticket. However, new customers will automatically receive the updated information when they purchase tickets. If you have changed the time or timezone of your event, these updates will not automatically reflect in the date/time stored on existing attendee records. Each attendee’s record is created with a timestamp based on their purchase date and time, which remains unchanged even after event schedule adjustments.
To manage changes to your event schedule, including resending updated tickets or ensuring attendee records align with the new schedule, follow these steps:
Go to the Attendees page of your event.
Select all existing attendees.
Click the "(Re)-Send ticket emails" option.
If attendee records need adjustments, locate the affected attendee within the list and manually update their date and time to align with the event’s new schedule.
For more detailed guidance, you can refer to the steps found in this article: Resending Tickets to Attendees
Alternatively, you can resend the updated ticket to individual customers. Simply click their name from the Attendees page, which will take you to the attendee information page. Scroll down to the bottom and click “Re-send ticket.”
If you have any further questions or need assistance, feel free to reach out! By proactively managing these updates, you can provide a seamless experience for all your attendees.