With the multilingual SMS campaign you no longer need to create separate campaigns for each language, as you can add as many language options to your template as needed. The survey is sent to the respondent in the related language that is obtained from metadata.
Follow these steps to set up your multilingual campaign:
Create your survey. As you are adding different language options to the SMS template we recommend that you add the same language options to the survey itself.
When your survey is ready move forward to launch your survey from the upper right corner, and choose SMS campaign as the touchpoint.
Start creating the actual SMS content, and also add the survey languages you wish to the campaign. Click on the edit icon next to the default language and then from the dropdown menu choose the languages you want to add.
After choosing the languages go ahead and add content to each language option by clicking on the according flag. After you have added the content you can save your template for later use.
Each language template needs to be saved separately. Save your template by clicking on the Save template button at the upper right side of the page. You can later on access the template by clicking Load a template.
Remember to upload the list of contacts that you are sending the survey to.
Note! In order to get value from the multilingual campaigns and for the multilingual feature to work accordingly, you need to add 'sLanguage' as a column to the contact list, and use language codes based on these values.
Read more about adding metadata to your SMS campaign in this article's section: "3. Adding metadata via contact information for SMS and Email lists".
More general information about setting up SMS campaigns can also be found in this article.