Are you adding a single new entry for a specific date and time based on a traveler’s request? If so, follow the Steps to Add a New Entry.
However, if the requested date and time falls after the booking cutoff date for the experience—meaning the deadline for accepting new bookings has passed—please scroll down for instructions on handling late requests.
Steps to Add a New Entry
Navigate to your Booking Calendar.
Click the three dots next to the Experience Title of the experience for which you want to add a new entry.
Select “Create Entry.”
Choose the date and time for the new entry.
Complete all required fields on the subsequent screens.
Submit the entry to confirm.
Pictures Below
Instructions for Handling A New Booking Request After the Booking Window Has Closed
If a traveler requests a booking for a date/time after the booking window has closed, the Experience Maker must temporarily modify the booking window settings to enable the traveler to make the booking. The relevant setting is the "Number of hours booking closes before start" field in the Experience Details section. This field determines how many hours before the experience begins that bookings are no longer allowed.
For example:
If the booking window is set to close 48 hours prior to the experience, travelers cannot book the day before the experience.
To accommodate a late booking, you’ll need to adjust this setting temporarily.
Steps to Allow a Late Booking
Navigate to the Experience Page:
Go to My Profile and open the Experience Page.
Click on the three dots next to the experience title and select the pencil icon.
Modify the Booking Window:
In the "Provide Experience Details" step, locate the "Number of hours booking closes before start"field.
Update this field to allow the traveler’s booking. For example:
If the traveler needs to book for the next day, set the field to 12 hours.
If the traveler needs to book for the same day, set the field to 4 hours.
Verify the Updated Booking Calendar:
Check your Booking Calendar to ensure that the date and time now appear as available for booking.
If you do not see a desired entry for the date/time, manually create a new one.
Communicate with the Traveler:
Inform the traveler that they can now book the experience and request that they do so as soon as possible.
Revert the Settings After Booking:
Once the traveler has made the booking, return to the Experience Page.
Navigate to "Provide Experience Details" and reset the "Number of hours booking closes before start" field to its original value or a timeframe that works for you.
Important: If this field remains at the reduced hours, you may receive last-minute bookings unexpectedly.
As always, if you have any questions or problems, please chat with Fernwayer Support!