IF YOU CREATED A CALENDAR SCHEDULE MULTIPLE TIMES
If you've created the schedule multiple times, it is likely that you have duplicate entries on your calendar for the same schedule which obviously is an issue since you don't want to get multiple bookings at the same time. The easiest solution-if you don't have existing bookings for the schedule- is to delete all entries and start fresh—setting up a new calendar takes just 2-3 minutes. Follow these steps to delete your calendar:
Login to your account and access your booking calendar
Select the experience which has duplicate entries, click the three dots next to it then click on 'Delete All Events (see screenshot)
Pick the date range you want to delete
Then create a new calendar (link to how to create a booking calendar)
IF YOU WANT TO DELETE AN INCORRECT SCHEDULE THAT STARTS AT A PARTICULAR TIME SLOT:
Go to Booking Calendar > Select the Experience.
Go to View Calendar > Select a Time Period / Date Range > Hit “Apply”
Select one of the entries of the time slot you want to delete. Click the three dots to access drop-down menu.
Select “Delete Time Slot” > Select the time window > Select “Delete”
IF YOU WANT TO DELETE DUPLICATE DAILY ENTRIES WITH SLIGHTLY DIFFERENT TIME SLOTS
Case Study: I have duplicate daily entries for an experience from May 1 to Mar 31, one starts at 7 AM and the other at 8 AM. How do I manage these entries such that I keep the 7 AM slot from May 1-Sep 30 and the 8 AM slot from Oct 1-Mar 31?
Answer:
Go to your Booking Calendar and select the Experience > Go down to the "View Calendar" section.
Select May 1-May 31 on the calendar by clicking the start date and then the end date. [Note: If the period spans multiple months, use the arrows next to the month to navigate.]
Hit "Apply" to display all current entries for that experience on the right side of the screen.
Identify one of the entries that starts at 8 AM. Click on the three dots next to this entry and choose 'Delete Time Slot.' Specify the period to be deleted (May 1-Sep 30). Click “Delete”.
Next, one of the entries that starts at 7 AM. Again, click the three dots next to this entry and choose Delete Time Slot’. Specify the period to be deleted (Oct 1-Mar 31). Click “Delete”.
This process will ensure you retain only the desired 7 AM entries from May 1-Sep 30 and 8 AM entries from Oct 1-Mar 31.