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How do I change my email address?

Why you can't change your own email address, and how to get it changed.

Written by Stephen Paul

You can't change your email address yourself in the app. Our team has to do it for you.

This is deliberate. Your email address is how you sign in, so we check it's really you before we change it. It protects your account and your pay details.

To get it changed, email us from the address currently on your account and tell us the new one you'd like to use. Send it to hello.ca@florenceapp.com.

If you've lost access to your old email address, get in touch anyway. We'll just need to confirm who you are another way.

Please don't register again with a new email address. You'd end up with two accounts, your documents and work history would be split between them, and it takes a while to untangle.

You can change most other details yourself, including your phone number, your address and your bank details, under "Edit my profile" in the app.

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