If you can see a shift but the app won't let you apply for it, it's almost always one of the reasons below. None of them mean you've done anything wrong.
Your payment details haven't been checked yet. If you see a message asking you to validate your trader status or payment details, this is it. We need your Social Insurance Number and your bank details on your account, checked by our team, before you can book anything. Read our article "Your SIN and payment details".
A document is missing or out of date. If something we need has expired, or hasn't been approved yet, booking is blocked until it's sorted. Check Documents in the app to see what's outstanding.
You've already applied for it. Look under "My shifts", in the Applications tab.
The shift needs a skill you haven't added. Some shifts ask for something extra, such as Dementia Training or N95 Mask Fitting. If you have the certificate, upload it and we'll add the skill.
The shift has already been filled. Popular shifts go quickly.
If none of these apply, or the message doesn't make sense, email us at hello.ca@florenceapp.com. Tell us which shift you were trying to book and what the message said, and we'll look at your account.
Your SIN and payment details