Email us at hello.ca@florenceapp.com. You can also start a chat from the help centre.
To get a useful answer first time, tell us the email address on your Florence account so we can find you, what you were trying to do, and what happened instead, including anything the app said on screen.
If it's about a shift, include the care home and the date. If it's about pay, include the date of the shift and the hours you worked. If it's about a document, tell us which one.
If you're due on a shift within the next few hours and something has gone wrong, say so at the top of your message. Please also phone the care home directly, so they know.
If you're ill and can't work a shift you've booked, cancel it in the app as soon as you know, rather than waiting to hear back from us.