Timesheets appear in the app after the shift has finished, not before. If your shift has only just ended, give it a little time and check again.
If it still isn't there, try these. Check the Timesheets tab rather than My Shifts. Once a shift is done, it moves out of your booked list.
Pull down to refresh, or close the app and open it again.
Check you're on the right account. If you have two Florence accounts by accident, the timesheet will be on the one you were booked under.
Check whether it's already been submitted. If you don't fill in a timesheet, we submit it for you a couple of working days after the shift, using the times the shift was booked for. Once that's happened, it moves out of your to-do list.
If the shift was more than a week ago and there's no timesheet anywhere, email us at hello.ca@florenceapp.com. Tell us the care home, the date and the times you worked, and we'll sort it out. You won't lose the pay.