You'll find "Delete account" in the app, under Profile, then "Edit my profile".
Tapping it sends us a request rather than closing your account there and then. Our team picks it up and handles it. It isn't instant, so if you change your mind straight away, just email us and we'll stop it.
Before you go ahead, a few things worth knowing.
Finish any shifts you've already booked, or cancel them properly first. Care homes are expecting you, and leaving them short affects other people.
Make sure your outstanding timesheets are submitted and approved. We can't pay you for work that was never recorded.
Wait for any pay you're owed. Once your account is closed it's harder to sort out.
If you're leaving because you're not finding shifts, or something went wrong, please tell us first. Often there's something we can fix, such as your address being out of date or a document quietly blocking your bookings.
If you just want a break rather than a permanent goodbye, you don't have to delete anything. You can simply stop booking shifts and come back whenever you like.
To ask us anything about this, email hello.ca@florenceapp.com.