General - FAQ
Help Center
27 articles
What to Expect?
How does the debt relief process work?
Checklist for Success
How much should you save?
How do I get the creditor calls to stop?
What will I receive when I have completed my program to show the debts are paid?
Is there any way to speed up the process and finish early?
How long will it take for me to complete the program?
What are the pros and cons?
When will my first account be settled?
How will the debt analysis affect my credit?
How much will my debt analysis cost?
How do I update my contact information (address, email, phone, etc)?
How do I make changes to my monthly draft and how much notice should I give?
What do I do if I receive account statements from my creditors after enrolling?
How does the cost and time of Debt Settlement program differ from that of a Debt Management Plan (DMP) offered by a Consumer Credit Counseling Service (CCCS)?
What if a creditor makes me an offer?
How do you determine which accounts will be negotiated first?
Do I need to authorize the settlements with my creditors?
What are your hours of operation?
Is the money in my dedicated account FDIC insured?
What if I miss a monthly (or bi-weekly) draft?
FAQs to Read Before Submitting a Ticket
How can I contact the Settlement Support Team for questions about my settlement or related offers?
How can I submit legal documents for review using Client Success services?
What happens to my draft payment amount when modifying or removing creditor accounts?
How long does the debt negotiation process take and what factors influence the timeline?