Dispatch Alerts
Users can create criteria dispatch alerts that generate once certain criteria is met within a dispatch event. Users can subscribe to receive email alerts, text alerts or both. Within this alert system there are 2 types of alerts that can be generated:
Standard: This alert type allows users to use various dispatch fields to make alerts trigger. Its functionality is very similar to Incident Report Alerts.
Lift Down: This alert type will only trigger if the dispatch event type is LIFTS, the "Lift Stopped At" field has a time stamp in it and the dispatch event contains the lift the alert is linked to. With this alert type the user can also choose the frequency at which the alert should generate by making a selection under "Alert Generation Frequency". You can also set the "Maximum Number of Times Alert Will Generate" by inputting a numerical value into this field. If left blank the alert will generate indefinitely until a time is added to "Lift Started Back Up At". Once a time is added to "Lift Started Back Up At” the alert generation will stop even if it did not generate for the maximum number of times specified.
To create a dispatch alert, click on Dispatch > Dispatch Alerts from the side navigation.
Select “New Alert” from the top right-hand corner.
Enter a name for your alert and then choose your alert type. Different fields will appear based on the alert type you select.
Once you have added your alert criteria, choose “Save”.
To subscribe to the alert, simply click the “Subscribe” button next to the alert back on the main alerts screen. To unsubscribe, simply click the button again. The alerts will send to the email address and/or phone number associated with your user account. If another user wants to subscribe to the alert(s) you created, they will need to login and go the dispatch alerts screen to subscribe to it.
You can use the EDIT or DELETE buttons to modify or remove an alert.
Repeat steps #1 through #4 for each alert you wish to setup.