What is a WhatsApp Ice Breaker ?
When a user opens your WhatsApp conversation for the very first time, they often face a blank — not knowing where to start.
A WhatsApp ice breaker is a predefined message button that appears automatically the very first time your conversation is opened. It guides the user toward a specific action, without them having to find the words themselves.
What does it look like for the user?
How to set up an ice breaker in WAX?
Simply go to the WhatsApp Business Settings section in WAX, where you can add one or more ice breakers.
You can access it directly via this URL: https://app.getwax.io/settings/whatsapp/business_account
If we carry a line of credit to pay your WhatsApp expenses, then the ice breaker setup must be done directly in your Business Manager. In your Business Manager > WhatsApp Account > WhatsApp Manager > Number Settings > Automation > Ice Breakers