❓ What are overstay fees?
Occupancy fees (also known as "Overstay fees") apply when a vehicle remains plugged in at an Electra fast charger while two conditions are met simultaneously:
The vehicle's battery has reached 80% charge
The station is busy (all chargers are in use)
These fees are designed to keep chargers available by encouraging drivers to unplug once their battery is genuinely full — so others waiting can access the station.
🛠️ How does it work?
1. The two trigger conditions
Occupancy fees only apply if your vehicle is charged above 80% AND the station is busy at the same time. If either condition is not met, no fees apply — even if your vehicle remains plugged in for a long time.
2. Grace period
Once both conditions are met, you have 5 minutes to unplug your vehicle before any fees begin.
3. Preventive notifications
You will receive two notifications (if enabled in the app):
1st notification: fees will start in 5 minutes — you can still unplug at no cost
2nd notification: fees are now running if you have not yet unplugged
4. Automatic billing
If the vehicle remains plugged in beyond the grace period, occupancy fees of €0.40 per minute are automatically applied and added to the cost of your charging session.
✅ Who is affected?
These fees apply to users who meet the following conditions:
Using the Electra app to charge
Charging at a DC fast charger
💡 Roaming users (charging via another app or RFID card) are not affected by this change and remain subject to their own operator's terms.
💡 How to avoid occupancy fees?
Enable notifications in the Electra app to be alerted as soon as both conditions are met
Unplug your vehicle when you receive the first notification — you still have 5 minutes at no cost
Keep in mind that charging slows significantly above 80%: it's usually the right time to free up the charger, even with no fees at stake
💡 Occupancy fees help reduce station congestion, especially during peak hours, and ensure fair access to charging points for all users.
For any additional information, please contact us via live chat or email ⚡️