Index
Section: Settings > Stripe SCA
FAQ
Introduction
Stripe is an online payment gateway, the latest version is Stripe SCA
Installing
Contact Golfmanager's Team to get the plugin.
Open an account on Stripe's platform.
Fill in the publishable and secret keys.
Activate the production mode.
Check the online payment method.
Test it.
Advantages:
Very good integration with the online shop cart.
Very robust and stable system.
Disavantadges:
The commissions are a little high.
Creating a Stripe account
Follow the instructions in order to create a Stripe account:
Access Stripe web page https://stripe.com/gb and create your account, you can find Stripe support here https://support.stripe.com/.
Click on the button "Start now" or on the button "Sign in" on the left upper corner, and then click on "Sign Up".
Fill in with your data and then click "Create account".
Check the e-mail account that was used on nr 3, you will receive a confirmation e-mail, follow the instructions on the e-mail.
You will be redirected to the Stripe.
If you are going to work with than 1 account, it is recommended to give a name to the account.
To activate the account it is mandatory to fill out the account application.
The data are the following:
Country
Product:
Web
Company description
Business Identification:
Business name
Business tax ID
Business address
Personal Data:
Name
Birth Date
Vat number
Address
Information that appears on your customers' credit card statements:
Description
Phone number
Bank details to receive payments:
Currency
Country
IBAN
Choice of two-step authentication (for added security) between:
Text message
Google Authenticator
Shortly after [Send request] your account will be activated and ready to be connected to the plugin that handles payments (WooCommerce, EDD, etc.).
How to fill in the publishable and secret keys on the system
Once you have created your account on the Stripe SCA, you will need the Test Key and Real Key to copy and paste into Golfmanager. To get the keys, follow the steps below:
Test Keys:
The Public test key: pk_test_qX2j4C29O1YmaTcgdS2VZFKC
The Secret test key: sk_test_N7PaurXRN4gTN9QMxQQ9xHUvq
To get the Real Publishable Key go to:
Stripe website
Select the Developers button
API Keys tab
Publishable Key
Copy the token and paste it on your Golfmanager.
To get the Real Secret Key go to:
Stripe website
Select the Developers button
API Keys tab
Click on create secret key
Copy the token and paste it on your Golfmanager.
Activating production mode
Activate the Production mode option if you want the gateway to be in production, and leave it unactivated if you want to have it in test mode. Operations in test mode will not be charged to the customer's account.
Save card automatically: when this field is selected the customer card will be saved on is profile and the data will be available for future online bookings.
Refund money when a sale is cancelled if this field is activated the customer will be able to cancel the booking online and the get is money back.
How to set stripe as the online payment method
Section: Settings Menu > Invoicing > Payment methods
Go to the payment methods settings and set Stripe SCA as your only online payment method:
Select the ID of the Stripe SCA payment method
Select Active and Available online
Save
Make a test to check that everything is correctly configured
Book on the online bookings
Pay your booking. Card number in test mode: 4242 4242 4242 4242 4242 4242 4242 Date: 04/24 CVV:242
NOTE: If you have the old version of Stripe, deactivate and delete this payment method.
Checking the records of stripe movements
Section: Settings > Stripe SCA > Records
In this list you can find the movements that have been made through Stripe SCA.
In the column Success:
YES: you can check if a payment has been processed correctly.
(NO): if not:
go to the Error column to see the error.
If you have any questions about the error, please contact Stripe Customer Service.
Partial refund of a stripe transaction
This is the only payment gateway that allows the partial reversal of an online payment.
There are several situations you should be aware of:
the customer has NOT logged into the system when booking and paying online:
From the purchase confirmation email that the customer receives:
Select the Cancel button (if you have it configured in the template).
And access the online shopping cart to cancel the total or partial reservation.
the customer HAS logged into the system when booking and paying online:
the Booking Type is configured to select a customer from your database:
From the purchase confirmation email received by that customer:
Select the Cancel button (if you have it configured in the template).
And access the online shopping cart to cancel the total or partial reservation.
The logged in customer who has made the booking and paid:
You can cancel only your booking or the total booking
If you first cancel only your booking:
then you will not be able to cancel the total booking
and each customer will have to cancel his booking
All other customers belonging to that booking:
You can only cancel your own booking
You cannot cancel another customer's booking
You will not be able to cancel the total booking
the Booking Type is configured to put a free text in the customer's name box:
From the purchase confirmation email that customer receives:
Select the Cancel button (if you have it configured in the template).
And access the online shopping cart to cancel the total or partial reservation.
The logged in customer who has made the booking and paid:
You can cancel only your booking or the total booking
If you first cancel only your booking:
then you won't be able to cancel the total booking
and each customer will have to cancel his booking
For more information, click here.
Manual refund of a stripe transaction
Section: Main Menu > POS
When you don't have automatic refunds activated you will have to refund the payment manually:
Access your Stripe account
Go to https://dashboard.stripe.com/payments and follow the steps to refund the sale
You can check the ID of the on Settings > Stripe > Records
Message: Invalid API Key provided
This message appears when the API Key from your payment gateway is wrong. You will have to repeat the process of geting the API Keys from your Stripe account.
Stripe Terminal
Stripe has an an automated payment terminal that can be connected to the POS.
To have more information and ask for the Stripe Terminal:
Go to your Stripe account / Dashboard / Payments / Readers / Locations.
Install the Stripe PDQ plugin in Golfmanager.
Countries where Stripe Terminal is available:
