Check Your Statements: Before proceeding, confirm that the charge from the lawn care company has been fully processed on your credit card or bank statement. Sometimes transactions are pending and may not have been finalized.

It's important to note that the charge will be a charge from the lawn company you hired directly as they bill your card directly. GreenPal does not bill your card or handle your payment that is handled by the individual lawn company's Stripe.com account.

Dashboard Review: When your lawn service is completed, the provider will upload a photo to your GreenPal dashboard. You have until midnight of the same day to confirm that your work was completed to your satisfaction or to initiate a dispute with them.

Initiating a Dispute: Click on "Problem with my service" under the confirmation photo sent by your lawn company. This feature helps prevent charges for unsatisfactory services.

Direct Communication: Since GreenPal does not handle direct billing or charges, contact the lawn care provider you hired directly. They manage their own payments and are responsible for initiating any refunds.

Send a Message: A quick text message to the provider, ideally with photos of the issue, can facilitate discussions about possible refunds.

Last Resort: If your concerns are not resolved through communication with the provider, consider disputing the charge directly with your bank or credit card issuer. This should be done only if you’ve exhausted all other options.

Timely Action is Crucial: Engage the dispute process and communicate with your service provider as soon as you notice any issues. Delaying this can make it harder to resolve the situation favorably.

Documentation Helps: Keep records of all communications with your service provider. This can be beneficial if you need to escalate the issue.