Understanding the services a lawn care company offers before hiring them is crucial. However, if you're unsure about how to ask a question to a company on GreenPal before committing, here’s a guide to help you navigate the process.
Current Process for Communicating with Companies on GreenPal
1.) Hiring Requirement
Currently, on the GreenPal network, to protect the privacy of all users, you need to select your company and proceed with the hiring process before you can directly communicate with them. This involves clicking "Hire Me" next to the service provider you're interested in.
2.) Card Information Entry
You'll need to enter your payment details to initiate the hiring process. However, it's important to note that your card will not be charged until the service is completed and you've confirmed satisfaction with your GreenPal account.
It's important to note that you are entering your card details directly on the lawn care company's secure Stripe.com merchant account directly. GreenPal does not handle or bill your credit card details, all of that is handled by stripe.com and each individual merchant account for each individual lawn company that pays to market their services on GreenPal.
3.) Confirmation Email
After successfully hiring a service, you’ll receive a confirmation email. This is your indication that the service provider has confirmed your service and is now able to communicate with you directly. You can inquire about specific service details, like biweekly mowing.
Important Points to Note
Service Commitment: Lawn companies that pay to market their services on GreenPal typically do not offer one-time services. Generally they are looking for clients who will commit to regular services, either weekly or biweekly, until the end of the mowing season around October or November.
First Service as an Audition: The first mowing service can act as an audition for the lawn care provider to earn your ongoing business. This setup is designed to establish a consistent and reliable service relationship.
Cancellation Policy: If you are not satisfied with the service after the first appointment, Your GreenPal account allows you to cancel the service and hire a different lawn company easily
Alternative Actions
Direct Inquiries: Before hiring, you might try looking up the company's direct contact information outside of GreenPal to ask preliminary questions. This can be particularly useful if the platform's current setup does not align with your preferred hiring method.
Key Takeaway
Always ensure you are comfortable with the lawn company's terms before entering your payment details and committing to a service. If you have any further questions or need assistance, GreenPal’s chatbot can help answer any questions on using your GreenPal account to convene the fine schedule and pay your lawn care company directly.